FAQ
Why are some widgets empty, or showing “Data not updated”?
Section titled “Why are some widgets empty, or showing “Data not updated”?”Right after you connect a channel, Claritea is still analyzing your videos - widgets fill in as processing completes, with nothing needed from you. If a widget says “Data not updated”, the latest refresh did not come through: check the refresh pill in the top-right corner of the app, which shows when your data was last updated and lets you request a refresh.
What does “1 sponsor we couldn’t identify” mean on the sponsors page?
Section titled “What does “1 sponsor we couldn’t identify” mean on the sponsors page?”Claritea detected a sponsor read but could not match the brand with confidence. Rather than guess, it keeps the mention out of your named sponsor list and shows this note so the count stays honest. See How Claritea finds placements.
Why is my placement count so much higher than my sponsor count?
Section titled “Why is my placement count so much higher than my sponsor count?”They count different things: placements count every appearance, sponsors count distinct brands. A single brand running weekly adds one to sponsors and dozens to placements. See Placements and sponsors.
A share link I sent stopped working. Why?
Section titled “A share link I sent stopped working. Why?”Share links stop working when they expire (you choose 7, 14, or 30 days when creating one) or when you revoke them. Either way, the recipient sees a “report unavailable” page instead of the data. Check the link’s status on the Share page - if it expired, create a new link and resend it. See Managing your share links.
Why am I only seeing some viewer quotes?
Section titled “Why am I only seeing some viewer quotes?”On the Free plan, sentiment pages show a sample of viewer quotes per video rather than the full set - a banner tells you when that is the case. The analysis still runs across your comments; the Pro plan includes the full set of quotes.